About Elevated IT
We learn your plans before we quote
Every business we look after has a different plan for the next three years. We start by learning that plan, then choose and build the technology to fit it.
No offshore ticket queue, no rotating contractors. The same small team learns your business, answers your calls, and turns up in person when a screen needs looking at.
Services
Everything your business runs on
Nine services. Most clients start with one and move the rest across as their other contracts end.
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★★★★★
Jon-Paul, Travis and the team are simply amazing! We made the switch to Elevated IT and couldn't be happier. Proper customer service in a timely manner, exactly what I needed for my business. These guys have taken the stress of IT away from me having to deal with it.
Joel G.
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Wholesale Products, Thornton
★★★★★
JP and the team have gone above and beyond to assist with the IT set up of my small business. Highly recommended for anyone looking for thorough support with amazing insight into the IT world!
Lee W.
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NDIS Provider, Sydney
The Elevated IT team
The people who answer your calls and come onsite.
Jon-Paul Morningstar
Director - Clients & Operations
Travis Leef
Director - Technical Lead
CW
Chris Wilcher
IT Support Technician
RB
Rhylee Brewer
IT Support Technician
Questions about pricing, contracts and support
Can’t see your question? Call 1800 620 449. There’s no sales pitch.
How does your pricing work?
A fixed monthly cost: Essentials on each computer, and, if you want support included, a Complete seat for each person or shared computer plus Cloud Protect for each Microsoft 365 or Google Workspace user. A 10-person office on Complete Remote with Cloud Protect pays $1,150 a month + GST. You know the number before the month starts, and it doesn’t move when something breaks. Pay-as-you-go is available if you’d rather not commit. Our pricing page lists every price and estimates yours.
What does a free IT health check involve?
About thirty minutes, onsite or remote. We review your systems, security posture, backups and licensing, then send a written summary of what’s solid, what’s risky and what it costs to fix. You keep it whether or not you engage us.
We already have someone looking after IT. Can you work alongside them?
Often, yes. Some clients keep an internal person for day-to-day and use us for security, infrastructure and escalation. We’ll tell you honestly if a split arrangement won’t serve you.
How quickly do you respond?
We handle most issues remotely. When something needs hands on hardware, we’re local. Lake Macquarie, Newcastle, Maitland and the Central Coast are all inside our normal service area.
Do you handle hardware and software purchasing?
Yes. We specify, procure and deploy desktops, laptops, servers, licensing and phone systems, and we handle the spec comparisons and warranty claims too.
Are we locked into a contract?
No lock-in on the health check. Our managed agreements have a 3-month minimum, then run month to month. If we’re not earning it, you shouldn’t be stuck with us.
Let’s have a chat.
Start with a free IT health check. It takes thirty minutes and you’re under no obligation. We’ll tell you what we’d change and what it would cost, even if you never call us again.
★★★★★
5.0 on Google from 16 local reviews