Local IT for Lake Macquarie, Newcastle, the Central Coast & the Hunter
Mon–Fri, 9am–5pm
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Local IT for Lake Macquarie, Newcastle, the Central Coast & the Hunter
Keep it running
IT Support
Ring us, talk to a technician who can fix it, and get back to work. Pay-as-you-go or a monthly plan.
Keep it running
IT Support
Ring us, talk to a technician who can fix it, and get back to work. Pay-as-you-go or a monthly plan.
Keep it running
IT Support
Ring us, talk to a technician who can fix it, and get back to work. Pay-as-you-go or a monthly plan.
The problem
When IT support falls to someone with another job
It’s usually the office manager, or whoever happened to be nearest the server last time it fell over. They’re good at it, and that’s the problem. The fault gets cleared between their real work, and no one writes down what was wrong.
Ad-hoc support puts that back where it belongs. You ring a number in Morisset, someone who has seen the fault before picks it up, and you pay for the time it took. In the months when nothing breaks, there’s no monthly fee.
The problem
When IT support falls to someone with another job
It’s usually the office manager, or whoever happened to be nearest the server last time it fell over. They’re good at it, and that’s the problem. The fault gets cleared between their real work, and no one writes down what was wrong.
Ad-hoc support puts that back where it belongs. You ring a number in Morisset, someone who has seen the fault before picks it up, and you pay for the time it took. In the months when nothing breaks, there’s no monthly fee.
The problem
When IT support falls to someone with another job
It’s usually the office manager, or whoever happened to be nearest the server last time it fell over. They’re good at it, and that’s the problem. The fault gets cleared between their real work, and no one writes down what was wrong.
Ad-hoc support puts that back where it belongs. You ring a number in Morisset, someone who has seen the fault before picks it up, and you pay for the time it took. In the months when nothing breaks, there’s no monthly fee.
What’s included
What ad-hoc IT support covers
Nothing here needs an agreement. You ring, we fix it, and the invoice covers the time.
Phone triage
A technician, not a menu
Remote sessions
You watch the whole thing
Onsite visits
Travel charged from Morisset
Pay-as-you-go billing
Minimum 15 minutes per job
Email and Microsoft 365
We’ll ask for delegated access
Virus and scam cleanup
We check what else it touched
Password and account lockouts
We confirm who’s asking first
New starter setups
Profile, mailbox, printers, access
Printer and scanner faults
Usually a driver issue
Written note afterwards
What broke, what we changed
What’s included
What ad-hoc IT support covers
Nothing here needs an agreement. You ring, we fix it, and the invoice covers the time.
Phone triage
A technician, not a menu
Remote sessions
You watch the whole thing
Onsite visits
Travel charged from Morisset
Pay-as-you-go billing
Minimum 15 minutes per job
Email and Microsoft 365
We’ll ask for delegated access
Virus and scam cleanup
We check what else it touched
Password and account lockouts
We confirm who’s asking first
New starter setups
Profile, mailbox, printers, access
Printer and scanner faults
Usually a driver issue
Written note afterwards
What broke, what we changed
What’s included
What ad-hoc IT support covers
Nothing here needs an agreement. You ring, we fix it, and the invoice covers the time.
Phone triage
A technician, not a menu
Remote sessions
You watch the whole thing
Onsite visits
Travel charged from Morisset
Pay-as-you-go billing
Minimum 15 minutes per job
Email and Microsoft 365
We’ll ask for delegated access
Virus and scam cleanup
We check what else it touched
Password and account lockouts
We confirm who’s asking first
New starter setups
Profile, mailbox, printers, access
Printer and scanner faults
Usually a driver issue
Written note afterwards
What broke, what we changed
How a job runs
What happens when you ring
Most faults are fixed remotely at step two, and only a few ever need a visit.
01
The call
A technician answers the phone. We ask what changed, when it last worked, and who else it’s affecting. By the end of the call you’ll know whether it’s a remote fix or a visit, and roughly what it’ll take.
02
Remote first
You approve a session and watch the screen the whole time, so you see everything we do. Most email, account and software faults end here, and plenty land inside the minimum charge. The clock only runs while we’re working on it.
03
Onsite when needed
For dead hardware, cabling and anything else a remote session can’t reach, we book a slot and come to you. Travel is charged from Morisset, and we tell you what it adds before we leave. We tell you if the machine isn’t worth saving.
04
The note
You get an invoice for the time and a written note of what broke, what we changed, and what to watch for. If the same fault shows up again, whoever picks it up has the history to work from, including your own staff.
How a job runs
What happens when you ring
Most faults are fixed remotely at step two, and only a few ever need a visit.
01
The call
A technician answers the phone. We ask what changed, when it last worked, and who else it’s affecting. By the end of the call you’ll know whether it’s a remote fix or a visit, and roughly what it’ll take.
02
Remote first
You approve a session and watch the screen the whole time, so you see everything we do. Most email, account and software faults end here, and plenty land inside the minimum charge. The clock only runs while we’re working on it.
03
Onsite when needed
For dead hardware, cabling and anything else a remote session can’t reach, we book a slot and come to you. Travel is charged from Morisset, and we tell you what it adds before we leave. We tell you if the machine isn’t worth saving.
04
The note
You get an invoice for the time and a written note of what broke, what we changed, and what to watch for. If the same fault shows up again, whoever picks it up has the history to work from, including your own staff.
How a job runs
What happens when you ring
Most faults are fixed remotely at step two, and only a few ever need a visit.
01
The call
A technician answers the phone. We ask what changed, when it last worked, and who else it’s affecting. By the end of the call you’ll know whether it’s a remote fix or a visit, and roughly what it’ll take.
02
Remote first
You approve a session and watch the screen the whole time, so you see everything we do. Most email, account and software faults end here, and plenty land inside the minimum charge. The clock only runs while we’re working on it.
03
Onsite when needed
For dead hardware, cabling and anything else a remote session can’t reach, we book a slot and come to you. Travel is charged from Morisset, and we tell you what it adds before we leave. We tell you if the machine isn’t worth saving.
04
The note
You get an invoice for the time and a written note of what broke, what we changed, and what to watch for. If the same fault shows up again, whoever picks it up has the history to work from, including your own staff.
★★★★★
Elevated IT always deliver an outstanding service! Fast, reliable, and knowledgeable team. I highly recommend them for expert and trustworthy IT support.
Sarah J
-
NDIS Provider, Lake Macquarie
★★★★★
Elevated IT always deliver an outstanding service! Fast, reliable, and knowledgeable team. I highly recommend them for expert and trustworthy IT support.
Sarah J
-
NDIS Provider, Lake Macquarie
★★★★★
Elevated IT always deliver an outstanding service! Fast, reliable, and knowledgeable team. I highly recommend them for expert and trustworthy IT support.
Sarah J
NDIS Provider, Lake Macquarie
Often paired with
Managed IT
The same team on a fixed monthly fee, once ringing about every fault stops being cheaper.
Learn more →
Backup and Recovery
Lost data can’t be fixed by the hour. The restore has to exist before the fault.
Learn more →
Hardware Procurement
For when the honest answer to a support call is that the machine is past saving.
Learn more →
Often paired with
Managed IT
The same team on a fixed monthly fee, once ringing about every fault stops being cheaper.
Learn more →
Backup and Recovery
Lost data can’t be fixed by the hour. The restore has to exist before the fault.
Learn more →
Hardware Procurement
For when the honest answer to a support call is that the machine is past saving.
Learn more →
Often paired with
Managed IT
The same team on a fixed monthly fee, once ringing about every fault stops being cheaper.
Learn more →
Backup and Recovery
Lost data can’t be fixed by the hour. The restore has to exist before the fault.
Learn more →
Hardware Procurement
For when the honest answer to a support call is that the machine is past saving.
Learn more →
What does ad-hoc support cost?
We bill by time in business hours, with a minimum of 15 minutes, and travel is charged on onsite visits. We’ll tell you the hourly rate before we start. Plenty of remote fixes land inside the minimum. If a job looks like it will run long, we stop and tell you what we think it will take before the clock keeps running.
Do I have to sign anything?
No. Ad-hoc work needs no agreement, minimum spend or monthly fee. You ring when something breaks and you get an invoice for that job. It stops making sense at some size, though. Below about five staff, ad-hoc usually wins. Past that, a monthly plan soon costs less, and we’ll tell you when you get there.
How quickly will a technician get to me?
We don’t publish a response time for ad-hoc work, because we could only honour it for clients on a plan. In practice, we pick up remote jobs the same business day and book onsite work into a slot. If you can’t trade, say so when you ring. We move genuine outages to the front of the queue.
What if you can’t fix it, or the fault comes back?
You pay for our time either way, so we won’t waste it. If it can’t be solved in-house, such as a failed board, physical data recovery or a vendor’s own bug, we say so early and tell you who can. If the same fault returns twice, we stop clearing it and find out why.
What don’t you cover?
Ad-hoc support is reactive, so nothing is watched between calls. We don’t monitor your systems, apply patches or check that last night’s backup ran. We also won’t take responsibility for the security of systems we only ever see when they break. After-hours and weekend work is available by arrangement.
What does ad-hoc support cost?
We bill by time in business hours, with a minimum of 15 minutes, and travel is charged on onsite visits. We’ll tell you the hourly rate before we start. Plenty of remote fixes land inside the minimum. If a job looks like it will run long, we stop and tell you what we think it will take before the clock keeps running.
Do I have to sign anything?
No. Ad-hoc work needs no agreement, minimum spend or monthly fee. You ring when something breaks and you get an invoice for that job. It stops making sense at some size, though. Below about five staff, ad-hoc usually wins. Past that, a monthly plan soon costs less, and we’ll tell you when you get there.
How quickly will a technician get to me?
We don’t publish a response time for ad-hoc work, because we could only honour it for clients on a plan. In practice, we pick up remote jobs the same business day and book onsite work into a slot. If you can’t trade, say so when you ring. We move genuine outages to the front of the queue.
What if you can’t fix it, or the fault comes back?
You pay for our time either way, so we won’t waste it. If it can’t be solved in-house, such as a failed board, physical data recovery or a vendor’s own bug, we say so early and tell you who can. If the same fault returns twice, we stop clearing it and find out why.
What don’t you cover?
Ad-hoc support is reactive, so nothing is watched between calls. We don’t monitor your systems, apply patches or check that last night’s backup ran. We also won’t take responsibility for the security of systems we only ever see when they break. After-hours and weekend work is available by arrangement.
What does ad-hoc support cost?
We bill by time in business hours, with a minimum of 15 minutes, and travel is charged on onsite visits. We’ll tell you the hourly rate before we start. Plenty of remote fixes land inside the minimum. If a job looks like it will run long, we stop and tell you what we think it will take before the clock keeps running.
Do I have to sign anything?
No. Ad-hoc work needs no agreement, minimum spend or monthly fee. You ring when something breaks and you get an invoice for that job. It stops making sense at some size, though. Below about five staff, ad-hoc usually wins. Past that, a monthly plan soon costs less, and we’ll tell you when you get there.
How quickly will a technician get to me?
We don’t publish a response time for ad-hoc work, because we could only honour it for clients on a plan. In practice, we pick up remote jobs the same business day and book onsite work into a slot. If you can’t trade, say so when you ring. We move genuine outages to the front of the queue.
What if you can’t fix it, or the fault comes back?
You pay for our time either way, so we won’t waste it. If it can’t be solved in-house, such as a failed board, physical data recovery or a vendor’s own bug, we say so early and tell you who can. If the same fault returns twice, we stop clearing it and find out why.
What don’t you cover?
Ad-hoc support is reactive, so nothing is watched between calls. We don’t monitor your systems, apply patches or check that last night’s backup ran. We also won’t take responsibility for the security of systems we only ever see when they break. After-hours and weekend work is available by arrangement.
Not sure ad-hoc is enough?
Thirty minutes, onsite or remote. You keep the written summary whether or not you go ahead.
Not sure ad-hoc is enough?
Thirty minutes, onsite or remote. You keep the written summary whether or not you go ahead.
Not sure ad-hoc is enough?
Thirty minutes, onsite or remote. You keep the written summary whether or not you go ahead.