Local IT for Lake Macquarie, Newcastle, the Central Coast & the Hunter
Mon–Fri, 9am–5pm
Get remote support now
Local IT for Lake Macquarie, Newcastle, the Central Coast & the Hunter
Build what’s next
Business Phone Systems
Cloud phone systems for businesses moving off old copper and old habits. We port your numbers, sort out queues and voicemail, and set things up so calls can be answered away from the desk phone.
Build what’s next
Business Phone Systems
Cloud phone systems for businesses moving off old copper and old habits. We port your numbers, sort out queues and voicemail, and set things up so calls can be answered away from the desk phone.
Build what’s next
Business Phone Systems
Cloud phone systems for businesses moving off old copper and old habits. We port your numbers, sort out queues and voicemail, and set things up so calls can be answered away from the desk phone.
The problem
Why old phone systems lose calls
The system in the comms cupboard was configured by someone who has since left, and the manual went with them. Calls still ring at an empty desk, the after-hours message quotes last year’s hours, and there’s no count of how many callers gave up.
A hosted system moves that logic out of the box on the wall and into a configuration we build with you. It sets who rings, in what order, what happens at five o’clock, and where a call goes when the office is empty. Then you get a report of every missed call.
The problem
Why old phone systems lose calls
The system in the comms cupboard was configured by someone who has since left, and the manual went with them. Calls still ring at an empty desk, the after-hours message quotes last year’s hours, and there’s no count of how many callers gave up.
A hosted system moves that logic out of the box on the wall and into a configuration we build with you. It sets who rings, in what order, what happens at five o’clock, and where a call goes when the office is empty. Then you get a report of every missed call.
The problem
Why old phone systems lose calls
The system in the comms cupboard was configured by someone who has since left, and the manual went with them. Calls still ring at an empty desk, the after-hours message quotes last year’s hours, and there’s no count of how many callers gave up.
A hosted system moves that logic out of the box on the wall and into a configuration we build with you. It sets who rings, in what order, what happens at five o’clock, and where a call goes when the office is empty. Then you get a report of every missed call.
What’s included
What a new phone system includes
Set up with you, not handed over as a login and a PDF.
Number porting
Cut over with little to no downtime
Call flow design
Mapped on paper first
After-hours routing
You change it yourself
Desk handsets
Configured before they arrive
Softphone apps
Your mobile number stays private
Voicemail to email
Nothing stranded on a handset
Call reporting
Shows the calls you missed
Internet readiness check
Done before we quote
Line and service audit
Finds copper you still pay for
What’s included
What a new phone system includes
Set up with you, not handed over as a login and a PDF.
Number porting
Cut over with little to no downtime
Call flow design
Mapped on paper first
After-hours routing
You change it yourself
Desk handsets
Configured before they arrive
Softphone apps
Your mobile number stays private
Voicemail to email
Nothing stranded on a handset
Call reporting
Shows the calls you missed
Internet readiness check
Done before we quote
Line and service audit
Finds copper you still pay for
What’s included
What a new phone system includes
Set up with you, not handed over as a login and a PDF.
Number porting
Cut over with little to no downtime
Call flow design
Mapped on paper first
After-hours routing
You change it yourself
Desk handsets
Configured before they arrive
Softphone apps
Your mobile number stays private
Voicemail to email
Nothing stranded on a handset
Call reporting
Shows the calls you missed
Internet readiness check
Done before we quote
Line and service audit
Finds copper you still pay for
How the switch runs
How we move your calls to the new system
Your old system keeps ringing until the new one has proven itself.
01
Audit before quote
We test your connection for upload, jitter and packet loss, and audit every line you’re paying for. This is where the fax, the alarm dialler and the forgotten copper services turn up, and they change the quote.
02
Map the flow
On paper, with you: who rings first, in what order, what a caller hears on hold, what happens at five o’clock and on public holidays. Every routing decision gets made before anything is ordered.
03
Build in parallel
The new system goes live on temporary numbers while your old service keeps ringing. Handsets arrive provisioned, staff make test calls, and we fix what the paper version got wrong. There’s always something.
04
Port and cut over
We lodge the port with your account details exactly as the current carrier holds them. A one-character mismatch means rejection and weeks of delay.
How the switch runs
How we move your calls to the new system
Your old system keeps ringing until the new one has proven itself.
01
Audit before quote
We test your connection for upload, jitter and packet loss, and audit every line you’re paying for. This is where the fax, the alarm dialler and the forgotten copper services turn up, and they change the quote.
02
Map the flow
On paper, with you: who rings first, in what order, what a caller hears on hold, what happens at five o’clock and on public holidays. Every routing decision gets made before anything is ordered.
03
Build in parallel
The new system goes live on temporary numbers while your old service keeps ringing. Handsets arrive provisioned, staff make test calls, and we fix what the paper version got wrong. There’s always something.
04
Port and cut over
We lodge the port with your account details exactly as the current carrier holds them. A one-character mismatch means rejection and weeks of delay.
How the switch runs
How we move your calls to the new system
Your old system keeps ringing until the new one has proven itself.
01
Audit before quote
We test your connection for upload, jitter and packet loss, and audit every line you’re paying for. This is where the fax, the alarm dialler and the forgotten copper services turn up, and they change the quote.
02
Map the flow
On paper, with you: who rings first, in what order, what a caller hears on hold, what happens at five o’clock and on public holidays. Every routing decision gets made before anything is ordered.
03
Build in parallel
The new system goes live on temporary numbers while your old service keeps ringing. Handsets arrive provisioned, staff make test calls, and we fix what the paper version got wrong. There’s always something.
04
Port and cut over
We lodge the port with your account details exactly as the current carrier holds them. A one-character mismatch means rejection and weeks of delay.
Often paired with
Networking Services
Cabling, PoE and traffic prioritisation. Poor call quality usually starts with the network, not the phones.
Learn more →
Managed IT
If we already manage the computers, the phone system is set up and changed by the same people.
Learn more →
Cloud Services
Microsoft 365 and Teams. If your people already work in Teams all day, calls can live there too.
Learn more →
Often paired with
Networking Services
Cabling, PoE and traffic prioritisation. Poor call quality usually starts with the network, not the phones.
Learn more →
Managed IT
If we already manage the computers, the phone system is set up and changed by the same people.
Learn more →
Cloud Services
Microsoft 365 and Teams. If your people already work in Teams all day, calls can live there too.
Learn more →
Often paired with
Networking Services
Cabling, PoE and traffic prioritisation. Poor call quality usually starts with the network, not the phones.
Learn more →
Managed IT
If we already manage the computers, the phone system is set up and changed by the same people.
Learn more →
Cloud Services
Microsoft 365 and Teams. If your people already work in Teams all day, calls can live there too.
Learn more →
Can we keep our numbers, and what about the fax line?
Yes. Local numbers, 1300 and 1800 all port, and we schedule the cutover for little to no downtime. One warning: don’t cancel the old service yourself, because cancelling releases the number and it can’t be recovered. Fax machines, alarm diallers and lift phones are the exception. They don’t sit well on VoIP, so we find them early and keep them on a line that suits them. If you want to upgrade the fax itself, we can move it to online fax.
Are we locked in?
It’s month-to-month, with no vendor lock-in. Handsets bought outright are yours and stay yours. If we supply them on a rental instead, that carries its own term, and we write that term plainly on the quote. If you leave, we release your numbers for porting.
What happens when the internet goes down?
Calls keep working on the mobile app. We set the diversion up in advance, so you don’t have to ring us to switch it on. If you haven’t opened the app in a while, open it. The handsets stay dark until the link or the power is back, and that part we can’t fix. Worth knowing too: 000 from a VoIP handset routes on the address registered to the service, so we keep that current.
Our calls already crackle. Won’t VoIP make that worse?
It depends on the connection, which is why we test upload, jitter and packet loss before we quote. Most bad calls trace back to a congested link, no prioritisation on the router, or handsets on Wi-Fi that should be on cable. We quote those fixes separately from the phone plan, whether it’s cabling, a PoE switch or a better service.
Can we keep our numbers, and what about the fax line?
Yes. Local numbers, 1300 and 1800 all port, and we schedule the cutover for little to no downtime. One warning: don’t cancel the old service yourself, because cancelling releases the number and it can’t be recovered. Fax machines, alarm diallers and lift phones are the exception. They don’t sit well on VoIP, so we find them early and keep them on a line that suits them. If you want to upgrade the fax itself, we can move it to online fax.
Are we locked in?
It’s month-to-month, with no vendor lock-in. Handsets bought outright are yours and stay yours. If we supply them on a rental instead, that carries its own term, and we write that term plainly on the quote. If you leave, we release your numbers for porting.
What happens when the internet goes down?
Calls keep working on the mobile app. We set the diversion up in advance, so you don’t have to ring us to switch it on. If you haven’t opened the app in a while, open it. The handsets stay dark until the link or the power is back, and that part we can’t fix. Worth knowing too: 000 from a VoIP handset routes on the address registered to the service, so we keep that current.
Our calls already crackle. Won’t VoIP make that worse?
It depends on the connection, which is why we test upload, jitter and packet loss before we quote. Most bad calls trace back to a congested link, no prioritisation on the router, or handsets on Wi-Fi that should be on cable. We quote those fixes separately from the phone plan, whether it’s cabling, a PoE switch or a better service.
Can we keep our numbers, and what about the fax line?
Yes. Local numbers, 1300 and 1800 all port, and we schedule the cutover for little to no downtime. One warning: don’t cancel the old service yourself, because cancelling releases the number and it can’t be recovered. Fax machines, alarm diallers and lift phones are the exception. They don’t sit well on VoIP, so we find them early and keep them on a line that suits them. If you want to upgrade the fax itself, we can move it to online fax.
Are we locked in?
It’s month-to-month, with no vendor lock-in. Handsets bought outright are yours and stay yours. If we supply them on a rental instead, that carries its own term, and we write that term plainly on the quote. If you leave, we release your numbers for porting.
What happens when the internet goes down?
Calls keep working on the mobile app. We set the diversion up in advance, so you don’t have to ring us to switch it on. If you haven’t opened the app in a while, open it. The handsets stay dark until the link or the power is back, and that part we can’t fix. Worth knowing too: 000 from a VoIP handset routes on the address registered to the service, so we keep that current.
Our calls already crackle. Won’t VoIP make that worse?
It depends on the connection, which is why we test upload, jitter and packet loss before we quote. Most bad calls trace back to a congested link, no prioritisation on the router, or handsets on Wi-Fi that should be on cable. We quote those fixes separately from the phone plan, whether it’s cabling, a PoE switch or a better service.
Get a quote for your phone system
Thirty minutes, onsite or remote. You keep the written summary whether or not you go ahead.
Get a quote for your phone system
Thirty minutes, onsite or remote. You keep the written summary whether or not you go ahead.
Get a quote for your phone system
Thirty minutes, onsite or remote. You keep the written summary whether or not you go ahead.