Local IT for Lake Macquarie, Newcastle, the Central Coast & the Hunter
Mon–Fri, 9am–5pm
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Local IT for Lake Macquarie, Newcastle, the Central Coast & the Hunter
Keep it running
Managed IT
One provider looks after your computers, network, security and backups, and fixes the cause of each fault so it stays fixed. You hear about problems from us before you hear about them from your staff.
Keep it running
Managed IT
One provider looks after your computers, network, security and backups, and fixes the cause of each fault so it stays fixed. You hear about problems from us before you hear about them from your staff.
Keep it running
Managed IT
One provider looks after your computers, network, security and backups, and fixes the cause of each fault so it stays fixed. You hear about problems from us before you hear about them from your staff.
The problem
Why small businesses need managed IT
Most small businesses don’t have anyone whose job is the IT. Updates get skipped, backups go unchecked, and problems only surface when they stop work. Managed IT puts one local team in charge of all of it for a fixed monthly cost, so your staff can get on with their own jobs.
The problem
Why small businesses need managed IT
Most small businesses don’t have anyone whose job is the IT. Updates get skipped, backups go unchecked, and problems only surface when they stop work. Managed IT puts one local team in charge of all of it for a fixed monthly cost, so your staff can get on with their own jobs.
The problem
Why small businesses need managed IT
Most small businesses don’t have anyone whose job is the IT. Updates get skipped, backups go unchecked, and problems only surface when they stop work. Managed IT puts one local team in charge of all of it for a fixed monthly cost, so your staff can get on with their own jobs.
What’s included
What the monthly agreement covers
Essentials covers monitoring, patching, protection and backup checks. Complete plans add unlimited remote support in business hours, Microsoft 365 administration and the strategy review. Complete Onsite adds onsite visits. Projects are quoted separately. Complete plans also need Cloud Protect for your email accounts.
Proactive monitoring
Faults caught before you see them
Patching and updates
Applied out of hours
Unlimited remote support
Complete plans, business hours, projects quoted separately
Onsite when needed
Included in Complete Onsite
Endpoint protection
Managed and monitored
Backup verification
We test the restores
Microsoft 365 administration
Licences and access handled
Asset and warranty register
Kept current
Vendor liaison
We do the chasing
Six-monthly strategy review
Plain-English, costed
What’s included
What the monthly agreement covers
Essentials covers monitoring, patching, protection and backup checks. Complete plans add unlimited remote support in business hours, Microsoft 365 administration and the strategy review. Complete Onsite adds onsite visits. Projects are quoted separately. Complete plans also need Cloud Protect for your email accounts.
Proactive monitoring
Faults caught before you see them
Patching and updates
Applied out of hours
Unlimited remote support
Complete plans, business hours, projects quoted separately
Onsite when needed
Included in Complete Onsite
Endpoint protection
Managed and monitored
Backup verification
We test the restores
Microsoft 365 administration
Licences and access handled
Asset and warranty register
Kept current
Vendor liaison
We do the chasing
Six-monthly strategy review
Plain-English, costed
What’s included
What the monthly agreement covers
Essentials covers monitoring, patching, protection and backup checks. Complete plans add unlimited remote support in business hours, Microsoft 365 administration and the strategy review. Complete Onsite adds onsite visits. Projects are quoted separately. Complete plans also need Cloud Protect for your email accounts.
Proactive monitoring
Faults caught before you see them
Patching and updates
Applied out of hours
Unlimited remote support
Complete plans, business hours, projects quoted separately
Onsite when needed
Included in Complete Onsite
Endpoint protection
Managed and monitored
Backup verification
We test the restores
Microsoft 365 administration
Licences and access handled
Asset and warranty register
Kept current
Vendor liaison
We do the chasing
Six-monthly strategy review
Plain-English, costed
Plans
Choose the level of cover your team needs
Prices exclude GST. Essentials is charged on every computer. Complete plans add a charge per seat, with a two-seat minimum, and need Cloud Protect, from $20 per licensed Microsoft 365 or Google Workspace user.
Essentials
Monitoring, patching and protection on every computer we look after. Support is billed by the hour.
$30
/computer/mo
24/7 monitoring & alerting
Patching & endpoint protection
Backup verification
Support at hourly rate
Complete Remote
Most popular
Essentials plus unlimited remote support in business hours, charged per seat. Two-seat minimum.
$65
/seat/mo
Unlimited remote support
Onsite visits charged separately
Microsoft 365 administration
Six-monthly strategy review
Complete Onsite
Complete Remote plus onsite. If remote support doesn’t fix it, we come to you at no extra cost. Two-seat minimum.
$105
/seat/mo
Everything in Complete Remote
Onsite visits, no callout fees
Monday to Friday, 9am to 5pm
Within our normal service area
A 10-person office on Complete Remote with Cloud Protect pays $1,150 a month + GST. 3-month minimum, then month to month.
Plans
Choose the level of cover your team needs
Prices exclude GST. Essentials is charged on every computer. Complete plans add a charge per seat, with a two-seat minimum, and need Cloud Protect, from $20 per licensed Microsoft 365 or Google Workspace user.
Essentials
Monitoring, patching and protection on every computer we look after. Support is billed by the hour.
$30
/computer/mo
24/7 monitoring & alerting
Patching & endpoint protection
Backup verification
Support at hourly rate
Complete Remote
Most popular
Essentials plus unlimited remote support in business hours, charged per seat. Two-seat minimum.
$65
/seat/mo
Unlimited remote support
Onsite visits charged separately
Microsoft 365 administration
Six-monthly strategy review
Complete Onsite
Complete Remote plus onsite. If remote support doesn’t fix it, we come to you at no extra cost. Two-seat minimum.
$105
/seat/mo
Everything in Complete Remote
Onsite visits, no callout fees
Monday to Friday, 9am to 5pm
Within our normal service area
A 10-person office on Complete Remote with Cloud Protect pays $1,150 a month + GST. 3-month minimum, then month to month.
Plans
Choose the level of cover your team needs
Prices exclude GST. Essentials is charged on every computer. Complete plans add a charge per seat, with a two-seat minimum, and need Cloud Protect, from $20 per licensed Microsoft 365 or Google Workspace user.
Essentials
Monitoring, patching and protection on every computer we look after. Support is billed by the hour.
$30
/computer/mo
24/7 monitoring & alerting
Patching & endpoint protection
Backup verification
Support at hourly rate
Complete Remote
Most popular
Essentials plus unlimited remote support in business hours, charged per seat. Two-seat minimum.
$65
/seat/mo
Unlimited remote support
Onsite visits charged separately
Microsoft 365 administration
Six-monthly strategy review
Complete Onsite
Complete Remote plus onsite. If remote support doesn’t fix it, we come to you at no extra cost. Two-seat minimum.
$105
/seat/mo
Everything in Complete Remote
Onsite visits, no callout fees
Monday to Friday, 9am to 5pm
Within our normal service area
A 10-person office on Complete Remote with Cloud Protect pays $1,150 a month + GST. 3-month minimum, then month to month.
Getting started
Switching over takes about three weeks
Most of it happens in the background. Your team notices a new number to call and not much else.
01
Health check
Thirty minutes onsite. We document what you’re running, what it costs and where the exposure is, then price the plan against real user numbers.
02
Transition plan
A written order of work. It sets out what we fix first, what waits, what we take over from an existing provider, and who we need access from.
03
Onboarding week
Monitoring and protection deployed, backups verified, documentation built, and a short session with your staff so they know how to reach us.
04
Steady state
Support runs, we report monthly, and we sit down twice a year to check the technology still matches where the business is going.
Getting started
Switching over takes about three weeks
Most of it happens in the background. Your team notices a new number to call and not much else.
01
Health check
Thirty minutes onsite. We document what you’re running, what it costs and where the exposure is, then price the plan against real user numbers.
02
Transition plan
A written order of work. It sets out what we fix first, what waits, what we take over from an existing provider, and who we need access from.
03
Onboarding week
Monitoring and protection deployed, backups verified, documentation built, and a short session with your staff so they know how to reach us.
04
Steady state
Support runs, we report monthly, and we sit down twice a year to check the technology still matches where the business is going.
Getting started
Switching over takes about three weeks
Most of it happens in the background. Your team notices a new number to call and not much else.
01
Health check
Thirty minutes onsite. We document what you’re running, what it costs and where the exposure is, then price the plan against real user numbers.
02
Transition plan
A written order of work. It sets out what we fix first, what waits, what we take over from an existing provider, and who we need access from.
03
Onboarding week
Monitoring and protection deployed, backups verified, documentation built, and a short session with your staff so they know how to reach us.
04
Steady state
Support runs, we report monthly, and we sit down twice a year to check the technology still matches where the business is going.
Often paired with
Cyber Security
Protection, staff training and cyber-insurance readiness on top of the managed baseline.
Learn more →
Backup and Recovery
Tested restores and a documented recovery plan for when you need the data back.
Learn more →
Cloud Services
Microsoft 365 and cloud infrastructure, set up properly and managed from then on.
Learn more →
Often paired with
Cyber Security
Protection, staff training and cyber-insurance readiness on top of the managed baseline.
Learn more →
Backup and Recovery
Tested restores and a documented recovery plan for when you need the data back.
Learn more →
Cloud Services
Microsoft 365 and cloud infrastructure, set up properly and managed from then on.
Learn more →
Often paired with
Cyber Security
Protection, staff training and cyber-insurance readiness on top of the managed baseline.
Learn more →
Backup and Recovery
Tested restores and a documented recovery plan for when you need the data back.
Learn more →
Cloud Services
Microsoft 365 and cloud infrastructure, set up properly and managed from then on.
Learn more →
What’s a seat?
Complete plans are charged per seat. A seat is one person, or one shared computer. One seat covers a person however many computers they use, such as a laptop, an office PC and a home PC. A shared computer, like a workshop PC or the reception desk, is one seat, and the people who only use it don’t need their own. Essentials is still charged on every computer, so someone with a laptop and a desktop pays Essentials on both but needs only one seat.
What’s the difference between Complete Remote and Complete Onsite?
Complete Remote covers everything we can fix remotely, with no per-ticket charges. Complete Onsite adds visits: if remote support doesn’t fix the problem, we come to you at no extra cost, Monday to Friday, 9am to 5pm, within our normal service area of Lake Macquarie, Newcastle, the Central Coast, and Maitland and the Hunter. Onsite visits outside those hours or that area are charged, and project work like an office move, a server replacement or a cloud migration is quoted separately so you can approve it on its own merits.
We already have a provider. How does the handover work?
We handle it. Once you’ve given notice we collect credentials, licensing and documentation, run in parallel where we can, and cut over on an agreed date. You don’t need to referee the conversation.
What happens outside business hours?
Monitoring never stops, so we act on serious faults and security alerts when they happen. Day-to-day support runs Monday to Friday, 9am to 5pm, and we can add after-hours cover if your business needs it.
Are we locked in?
A 3-month minimum, then month to month, and the documentation we build is yours to take. If we’re not earning the fee you shouldn’t be stuck with us.
What’s a seat?
Complete plans are charged per seat. A seat is one person, or one shared computer. One seat covers a person however many computers they use, such as a laptop, an office PC and a home PC. A shared computer, like a workshop PC or the reception desk, is one seat, and the people who only use it don’t need their own. Essentials is still charged on every computer, so someone with a laptop and a desktop pays Essentials on both but needs only one seat.
What’s the difference between Complete Remote and Complete Onsite?
Complete Remote covers everything we can fix remotely, with no per-ticket charges. Complete Onsite adds visits: if remote support doesn’t fix the problem, we come to you at no extra cost, Monday to Friday, 9am to 5pm, within our normal service area of Lake Macquarie, Newcastle, the Central Coast, and Maitland and the Hunter. Onsite visits outside those hours or that area are charged, and project work like an office move, a server replacement or a cloud migration is quoted separately so you can approve it on its own merits.
We already have a provider. How does the handover work?
We handle it. Once you’ve given notice we collect credentials, licensing and documentation, run in parallel where we can, and cut over on an agreed date. You don’t need to referee the conversation.
What happens outside business hours?
Monitoring never stops, so we act on serious faults and security alerts when they happen. Day-to-day support runs Monday to Friday, 9am to 5pm, and we can add after-hours cover if your business needs it.
Are we locked in?
A 3-month minimum, then month to month, and the documentation we build is yours to take. If we’re not earning the fee you shouldn’t be stuck with us.
What’s a seat?
Complete plans are charged per seat. A seat is one person, or one shared computer. One seat covers a person however many computers they use, such as a laptop, an office PC and a home PC. A shared computer, like a workshop PC or the reception desk, is one seat, and the people who only use it don’t need their own. Essentials is still charged on every computer, so someone with a laptop and a desktop pays Essentials on both but needs only one seat.
What’s the difference between Complete Remote and Complete Onsite?
Complete Remote covers everything we can fix remotely, with no per-ticket charges. Complete Onsite adds visits: if remote support doesn’t fix the problem, we come to you at no extra cost, Monday to Friday, 9am to 5pm, within our normal service area of Lake Macquarie, Newcastle, the Central Coast, and Maitland and the Hunter. Onsite visits outside those hours or that area are charged, and project work like an office move, a server replacement or a cloud migration is quoted separately so you can approve it on its own merits.
We already have a provider. How does the handover work?
We handle it. Once you’ve given notice we collect credentials, licensing and documentation, run in parallel where we can, and cut over on an agreed date. You don’t need to referee the conversation.
What happens outside business hours?
Monitoring never stops, so we act on serious faults and security alerts when they happen. Day-to-day support runs Monday to Friday, 9am to 5pm, and we can add after-hours cover if your business needs it.
Are we locked in?
A 3-month minimum, then month to month, and the documentation we build is yours to take. If we’re not earning the fee you shouldn’t be stuck with us.
Get a quote for managed IT
Thirty minutes, onsite or remote. You keep the written summary whether or not you go ahead.
Get a quote for managed IT
Thirty minutes, onsite or remote. You keep the written summary whether or not you go ahead.
Get a quote for managed IT
Thirty minutes, onsite or remote. You keep the written summary whether or not you go ahead.