Local IT for Lake Macquarie, Newcastle, the Central Coast & the Hunter

Mon–Fri, 9am–5pm

Get remote support now

Local IT for Lake Macquarie, Newcastle, the Central Coast & the Hunter

 

Get remote support now

Elevated IT

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Pricing

Managed IT plans

What IT support costs, in plain numbers

Most IT providers make you call for a price. Ours are below. What you pay depends on how many computers and people you have, so we'll work out the exact figure with you.

Estimate your cost

Home

/

Services

/

Pricing

Managed IT plans

What IT support costs, in plain numbers

Most IT providers make you call for a price. Ours are below. What you pay depends on how many computers and people you have, so we'll work out the exact figure with you.

Estimate your cost

Home

/

Services

/

Pricing

Managed IT plans

What IT support costs, in plain numbers

Most IT providers make you call for a price. Ours are below. What you pay depends on how many computers and people you have, so we'll work out the exact figure with you.

Estimate your cost

How pricing works

Choose how much we look after

Choose how much we look after

Choose how much we look after

Every computer we manage pays Essentials. Add Cloud Protect to secure your email and accounts, and a Complete plan to have support included.

Pay as you go

Computers looked after. Help is billed by the hour.

Required

Essentials

Per computer, per month

No cloud security

Support billed by the hour

Protected, pay as you go

Computers and accounts secured. Help is billed by the hour.

Required

Essentials

Per computer, per month

+

+

Required

Cloud Protect or Cloud Protect Plus

Per licensed user, per month

Support billed by the hour

Support included

Unlimited remote help in business hours. Projects are quoted separately.

Required

Essentials

Per computer, per month

Monitoring, patching and protection.

+

+

Required

Cloud Protect or Cloud Protect Plus

Per licensed user, per month

Security and backup for email and accounts.

+

+

Choose one

Complete Remote or Complete Onsite

Per seat, per month

Onsite visits are included on Complete Onsite.

What a 10-person office pays

10 staff, 10 computers, Complete Remote and Cloud Protect.

10 computers ×

$30

Essentials =

$300

10 seats ×

$65

Complete Remote =

$650

10 users ×

$20

Cloud Protect =

$200

Total:

$1,150

a month + GST

On Complete Onsite, the same office pays

$300

+

$1,050

+

$200

=

$1,550

a month + GST.

Plans

Choose the level of cover your team needs

Choose the level of cover your team needs

Choose the level of cover your team needs

Essentials is charged on every computer. Complete plans add a charge per seat, with a two-seat minimum.

Complete Remote

Most popular

Essentials plus unlimited remote support¹, charged per seat.

$65

per seat / month + GST

Two-seat minimum

Complete Onsite

Complete Remote plus onsite visits when remote support can’t fix it.

$105

per seat / month + GST

Two-seat minimum

+

Essentials

Required on every computer

Monitoring, patching and protection on every computer we look after. On its own, support is billed by the hour.

$30

per computer / month + GST

Compare plans

Feature

Essentials

Complete Remote

Complete Onsite

Price, per month + GST

$30

per computer

$65

per seat + Essentials

$105

per seat + Essentials

24/7/365 device health monitoring

✓

✓

✓

Patch management

✓

✓

✓

Threat detection and 24/7 managed response (EDR and MDR)

✓

✓

✓

DNS web filtering

✓

✓

✓

Remote support

Billed hourly

Unlimited¹

Unlimited¹

User management (Microsoft 365, Entra and devices)

Billed hourly

✓

✓

Onsite support

Billed hourly

Billed hourly

Included if remote can’t fix it²

Project labour

Standard rate

Reduced rate

Reduced rate

Travel outside service area

Fee applies

Fee applies

Fee applies

Backup verification

✓

✓

✓

Six-monthly strategy review

Quoted

✓

✓

Asset and warranty register

✓

✓

✓

Vendor liaison

Billed hourly

✓

✓

All prices in AUD, per month, excluding GST.

Essentials is required on every computer we manage.

¹ Unlimited remote support covers fixes and how-to help for covered users and devices during business hours. New installs, migrations, office moves and other projects are quoted separately at reduced rates.

² If we can’t resolve an issue remotely, we’ll come onsite at no extra cost during business hours within our service areas. A travel fee applies outside them.

Business hours: Monday to Friday, 9am to 5pm, excluding NSW public holidays.

Monitoring and threat response run 24/7. Support requests are handled during business hours.

Cloud security

Protection for every email account

Protection for every email account

Protection for every email account

Priced per licensed Microsoft 365 or Google Workspace user. Every Complete plan needs one of the two. With Essentials alone, it’s optional.

Cloud Protect

Backup, phishing filtering and account takeover protection for every user.

$20

per user / month + GST

Cloud Protect Plus

Everything in Cloud Protect, plus staff phishing training and a password manager.

$30

per user / month + GST

Feature

Cloud Protect

Cloud Protect Plus

Price, per user per month + GST

$20
$30

Cloud backup for Microsoft 365 or Google Workspace (email, files, shared drives)

✓

✓

Advanced phishing and spam filtering

✓

✓

Account takeover detection and response (ITDR)

✓

✓

Email signature management

✓

✓

Device and mobile management (Microsoft Intune)

✓ with Business Premium

✓ with Business Premium

Cyber awareness training (phishing simulations)

Not included

✓

Premium password manager

Not included

✓

Priced per licensed Microsoft 365 or Google Workspace user, per month, excluding GST. Required with Complete plans, optional with Essentials. Reduced rate for frontline staff, ask us.

On Microsoft 365? We strongly recommend Business Premium.

It adds device management, conditional access and Microsoft Defender, the foundation Cloud Protect builds on. With it, both bundles include device and mobile management. Licensed separately; we’ll quote it with your plan.

Estimate your cost

What would this cost for your business?

What would this cost for your business?

What would this cost for your business?

Pick the closest answers. Not sure is fine, it just widens the range. Your exact price depends on your setup, and we’ll work it out with you.

How many people need IT support?

Count anyone with their own computer, plus each shared computer like a front counter or workshop PC.

How many computers?

Laptops and desktops. Phones and printers don't count. Many offices have more computers than people.

What do you use for email?
How many work email accounts?

Usually one per person. Shared inboxes like info@ don't count.

Do you already have Microsoft 365 Business Premium?

It doesn't change this estimate. It tells us where to start.

How much help do you want included?

Every option keeps your computers monitored, patched and protected. The difference is what happens when someone needs help. Unlimited help covers business hours; projects are quoted separately.

Add staff phishing training and a password manager?

Complete plans need Cloud Protect, which covers email security, account protection and cloud backup. This adds training and a password manager on top.

Anything else you'd like to talk about?

Pick any that apply. They don't change the estimate; we'll cover them when we talk.

Free IT health check

Send us your setup

Send us your setup

Send us your setup

We’ll look at what you’re running, then work out the exact price with you.

Your setup

People needing IT support: 5-8

Computers: 9-16

Email: Microsoft 365

Work email accounts: 5-8 (same as people)

Business Premium: Not sure

Help included: Complete Remote

Cloud security bundle: Cloud Protect or Plus

Estimate: $695 to $1,240 a month + GST

Book a free IT health check

FAQ

Plans and seats

1800 620 449

What's a seat?

A seat is either a person with their own computer(s), or a computer shared by several people. A staff member with their own laptop or desk PC is one seat, however many computers they use. A shared computer (a workshop PC, a front counter) is one seat, and the people who only use it don't need their own. Every computer still needs Essentials. Example: 4 office staff, 2 shared computers and 8 computers in total = 8 × Essentials + 6 Complete seats.

I have a laptop and a desktop. Do I pay twice?

You pay Essentials on both computers, but only one Complete seat.

Do I need Essentials on every computer?

Yes. It's the security and maintenance base every managed device needs.

What isn't covered by unlimited support?

Projects, like new hardware setups, migrations and office moves. We quote those at a reduced rate for Complete clients.

Where do you come onsite?

See our service areas page. Outside those areas, onsite is available with a travel fee.

FAQ

Plans and seats

1800 620 449

What's a seat?

A seat is either a person with their own computer(s), or a computer shared by several people. A staff member with their own laptop or desk PC is one seat, however many computers they use. A shared computer (a workshop PC, a front counter) is one seat, and the people who only use it don't need their own. Every computer still needs Essentials. Example: 4 office staff, 2 shared computers and 8 computers in total = 8 × Essentials + 6 Complete seats.

I have a laptop and a desktop. Do I pay twice?

You pay Essentials on both computers, but only one Complete seat.

Do I need Essentials on every computer?

Yes. It's the security and maintenance base every managed device needs.

What isn't covered by unlimited support?

Projects, like new hardware setups, migrations and office moves. We quote those at a reduced rate for Complete clients.

Where do you come onsite?

See our service areas page. Outside those areas, onsite is available with a travel fee.

FAQ

Plans and seats

1800 620 449

What's a seat?

A seat is either a person with their own computer(s), or a computer shared by several people. A staff member with their own laptop or desk PC is one seat, however many computers they use. A shared computer (a workshop PC, a front counter) is one seat, and the people who only use it don't need their own. Every computer still needs Essentials. Example: 4 office staff, 2 shared computers and 8 computers in total = 8 × Essentials + 6 Complete seats.

I have a laptop and a desktop. Do I pay twice?

You pay Essentials on both computers, but only one Complete seat.

Do I need Essentials on every computer?

Yes. It's the security and maintenance base every managed device needs.

What isn't covered by unlimited support?

Projects, like new hardware setups, migrations and office moves. We quote those at a reduced rate for Complete clients.

Where do you come onsite?

See our service areas page. Outside those areas, onsite is available with a travel fee.

FAQ

Contracts, security and Microsoft 365

1800 620 449

Are there lock-in contracts?

No lock-in contracts. After a 3-month minimum it's month to month. Onboarding is quoted upfront, typically equal to one month's fees.

Do I need a cloud security bundle?

With a Complete plan, yes. Cloud Protect is our minimum security standard for email and accounts. With Essentials alone, it's optional. Large frontline team? Ask about our reduced frontline-user rate.

Do I need Microsoft 365 Business Premium?

It's not required, but we strongly recommend it for Microsoft 365 clients. It adds device management, conditional access and Microsoft Defender, which close gaps that standard licences leave open. Business Premium is a Microsoft licence, billed separately from your plan.

Why is Business Premium worth the upgrade?

Most attacks on small businesses start with a stolen password. Business Premium lets us block sign-ins from overseas, unmanaged devices and unapproved apps, so a leaked password alone isn't enough to get in. It also adds Microsoft Defender protection for email links, attachments and devices, and tools to stop sensitive data being shared outside the business. Many cyber insurers expect these controls, and they support the Australian Signals Directorate's Essential Eight and its new successor, ASD Essentials.

What does device management (MDM) do for my business?

It lets us look after every laptop and phone that touches your company data, wherever it is. We can lock or wipe a lost or stolen device remotely, and set up new staff devices automatically so they sign in and start working. We enforce encryption, passcodes and updates on every device. On personal phones, work data stays separate, and we remove only company data when someone leaves. You can also see exactly which devices can access your business data.

FAQ

Contracts, security and Microsoft 365

1800 620 449

Are there lock-in contracts?

No lock-in contracts. After a 3-month minimum it's month to month. Onboarding is quoted upfront, typically equal to one month's fees.

Do I need a cloud security bundle?

With a Complete plan, yes. Cloud Protect is our minimum security standard for email and accounts. With Essentials alone, it's optional. Large frontline team? Ask about our reduced frontline-user rate.

Do I need Microsoft 365 Business Premium?

It's not required, but we strongly recommend it for Microsoft 365 clients. It adds device management, conditional access and Microsoft Defender, which close gaps that standard licences leave open. Business Premium is a Microsoft licence, billed separately from your plan.

Why is Business Premium worth the upgrade?

Most attacks on small businesses start with a stolen password. Business Premium lets us block sign-ins from overseas, unmanaged devices and unapproved apps, so a leaked password alone isn't enough to get in. It also adds Microsoft Defender protection for email links, attachments and devices, and tools to stop sensitive data being shared outside the business. Many cyber insurers expect these controls, and they support the Australian Signals Directorate's Essential Eight and its new successor, ASD Essentials.

What does device management (MDM) do for my business?

It lets us look after every laptop and phone that touches your company data, wherever it is. We can lock or wipe a lost or stolen device remotely, and set up new staff devices automatically so they sign in and start working. We enforce encryption, passcodes and updates on every device. On personal phones, work data stays separate, and we remove only company data when someone leaves. You can also see exactly which devices can access your business data.

FAQ

Contracts, security and Microsoft 365

1800 620 449

Are there lock-in contracts?

No lock-in contracts. After a 3-month minimum it's month to month. Onboarding is quoted upfront, typically equal to one month's fees.

Do I need a cloud security bundle?

With a Complete plan, yes. Cloud Protect is our minimum security standard for email and accounts. With Essentials alone, it's optional. Large frontline team? Ask about our reduced frontline-user rate.

Do I need Microsoft 365 Business Premium?

It's not required, but we strongly recommend it for Microsoft 365 clients. It adds device management, conditional access and Microsoft Defender, which close gaps that standard licences leave open. Business Premium is a Microsoft licence, billed separately from your plan.

Why is Business Premium worth the upgrade?

Most attacks on small businesses start with a stolen password. Business Premium lets us block sign-ins from overseas, unmanaged devices and unapproved apps, so a leaked password alone isn't enough to get in. It also adds Microsoft Defender protection for email links, attachments and devices, and tools to stop sensitive data being shared outside the business. Many cyber insurers expect these controls, and they support the Australian Signals Directorate's Essential Eight and its new successor, ASD Essentials.

What does device management (MDM) do for my business?

It lets us look after every laptop and phone that touches your company data, wherever it is. We can lock or wipe a lost or stolen device remotely, and set up new staff devices automatically so they sign in and start working. We enforce encryption, passcodes and updates on every device. On personal phones, work data stays separate, and we remove only company data when someone leaves. You can also see exactly which devices can access your business data.